chapter 1 summary

In this chapter ( THE BASICS), author describe about communication, its types, components of the communication process, how to send messages ourselves and what are communication design strategy? etc.
By reading this chapter what i learned is ,Internal communication is internal processing of messages, External communication is interaction between atleast two person who concreate a relationship, Business communication is a design and exchange of messages between and among members to accomplish organizational goals, Small group communication istwo or more people who joins togetherto accomplish specific goals, Verbal communication is use of both spoken and written laguage to accomplishmessage goals, Public communication is public lectures presented to group or audience.I learned how the communication works. I also learned the coponents of communication process which is very useful.Intra personal communication can be done by sending message ourselves by self talk, by mental imaginery and by nonverbalbehaviors.